F.A.Q.

How can I log in to my Account? 

- By clicking on the "Account” button from the main menu.


How can I track my order?

- By following "Track my order" link in your email or from the Order History on your Account Page.


When will my order be shipped out?

- Processing orders can take between 1-15 business days.


When will my order be delivered?

- Standard ground delivery takes 2-7 business days after your order has been shipped out from our fulfillment facility closest to your address. 


Where is HARD NEW YORK located?

- We are located in New York, New York, 10001 USA, however our orders are fulfilled from a processing center closest to customer’s address all around the world.


What is your policy on returns and exchanges?

- At HARD NEW YORK, we are committed to sustainability and reducing our environmental impact. In line with these values, we have a strict no-return, no-exchange policy. Each product is made to order, ensuring that we produce only what is needed and minimize waste. This approach helps us combat overproduction and reduces our carbon footprint.

We understand that this policy might be different from what you're used to, especially if you are supporting planet-destroying tech monopolies and retail giants, but it's a step towards more responsible consumption and production. We encourage our customers to review product descriptions and sizing information carefully before making a purchase. The only way to stop consumerism is to stop buying things you don’t actually need, so think twice before you buy and don’t shift environmental responsibility on others.

At HARD NEW YORK, we strongly encourage you to do your due diligence before making any purchase. This means thoroughly reviewing product descriptions, understanding the specifications, and ensuring that the item meets your needs and expectations. By ensuring you make a well-informed decision, you contribute to our mutual goal of responsible consumption and sustainability.

Thank you for supporting our commitment to the environment and sustainable practices.


Where can I buy HARD NEW YORK Men's Fashion Accessories and Skincare?

- HARD NEW YORK Fashion Accessories and Skincare for Men are sold exclusively at hardnewyork.com 


 Do You have a Brand Ambassador Program for Social Media Influencers?

- No we do not.


Where can I buy HARD NEW YORK Men's Fashion Accessories and Skincare?

- HARD NEW YORK Fashion Accessories and Skincare for Men are sold exclusively at hardnewyork.com